Become Digital

Stories on Mobile Marketing

Customer satisfaction is one of the few levers small businesses can pull to differentiate themselves in competitive marketplaces. The best customer experience usually wins. That’s why customer satisfaction surveys matter.

Go Mobile

Selecting the right channel to ask your customers for feedback might take you to various options. Such as to a feedback widget on your website, social media poll, email (that is however often viewed as spam), or live chat. And mobile phone, of course.

The recent pandemic is helping Apple, Google and other tech companies replace our wallets with our mobile phones. Before this pandemic, mobile payments were driven by convenience. While convenience is still very important, the pandemic has also put a spotlight on how safe mobile payments are. Contactless payments are a stepping stone. When the pandemic recedes, many of us will go out just with our keys and mobile phone. All major credit cards work with mobile wallets. Yet mobile wallets are not just about payments. Mobile wallets provide a new and powerful marketing and loyalty platform. As your digital coupons, tickets, boarding passes, or loyalty and customer cards work with them very well, too.

Mobile wallets provide a new and powerful marketing and loyalty platform

Reaching out to your customers through the mobile phone is a great way that generates the best responses. People overwhelmingly prefer mobile for surveys. Twice as many brand experiences happen on mobile phones than anywhere else, including TV, or in-store. 8 out of 10 mobile brand experiences are described as positive as it is easy, helpful, and convenient. Businesses should meet their customers where they are and tailor their surveys around their customers’ preferred channel. So people can respond with minimal effort.

Learn more

Digital Stay Pass

You maybe run your hotel or make your living in a super competitive space of VIP and concierge services. And you provide your guests with a digital stay pass for the mobile wallet. Instead of an old-fashioned plastic card with a magnetic strip, or a not really environment-friendly paper print-out.

Engage your guest with the most direct communication

This digital stay pass plays the role of a smart bookmark to the entire stay providing people with all details. It can also help you engage your guest with the most direct communication. Get his attention upon his departure and politely ask for his opinion.

Get his attention upon his departure

There is nothing easier than using the geo-location messaging feature on your digital stay pass. A creative message that includes a clickable link to your survey will pop up on your guest’s mobile phone lock screen at predefined locations. For example in the check-in area at the town’s airport, railway station, bus terminal, or major petrol stations. Such location-based notifications feel extremely relevant.

Learn more

Finding this article interesting? Stay ahead of the curve and gain a comprehensive understanding of the latest mobile marketing happenings. Every week, there is a new Become Digital story for people like you.

And as nobody wants to fill out forms, the subscription is easy and free. Just add the digital subscription card into your mobile wallet and this smart bookmark will let you know about a new story.


Mobile Phone — Restaurant’s Friend or Foe?

Mobile wallets — launched just about a decade ago — have become popular as they are very convenient to use. Mobile wallets such as Apple Wallet and Google Pay count also to the most preferred ways people want to stay updated on deals, promotions, and discounts. People expect their mobile wallets to spoil them with offers and targeted notifications.


  1. Very good article! We are linking to this particularly great content on our site. Keep up the great writing.

Comments are closed.


Enjoying Become Digital? Please spread the word 😉